BIGFRESHBINS Ltd respects your privacy and is committed to protecting it.

This privacy notice tells you what to expect when you provide personal information to us or when we collect personal information from you. It applies to information about people who make enquiries with us or use our products or services; visitors to our website; job applicants, including our current and former employees; and complainants.

Enquiries and the use of our products or services. We will only collect personal data from you to enable us to professionally respond to an enquiry, to process and fulfil orders; including the processing of payments and deliveries, to keeping you informed about your order status, for statistical purposes, for improving our products or services and to communicate with you about other products or services that may be of interest to you. We do not knowingly collect personal data from children. If you are under 18, you may use our services only with involvement of a parent or guardian.

Visitors to our website. When someone visits our website we may collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not identify anyone and we do not make any attempt to find out the identities of those visiting our website.

Job applicants, current and former employees. When individuals apply to work with us, we will only use the information they supplied to us to process the application and to monitor recruitment statistics.
Once a person is employed with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes relevant to that person’s employment. Once their employment with us has ended, we will only retain the file in accordance with the requirements made by law and then delete it in a secure manner.

People who make a complaint to us. When we receive a complaint from a person we take their views seriously. We may make up a file containing the details of the complaint. This normally contains the identity of the complainant and anyone else involved. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. Once a complaint has been resolved or closed we will only retain the file in accordance with the requirements made by law and then delete it in a secure manner.

Links to other websites. Whilst we are particular about who we provide links with on our website we are not responsible for the privacy practices or content of other sites and as such we encourage you to read the privacy statements on any other websites you visit.

Changes to this privacy notice. We keep our privacy notice under regular review and we will place any updates on this webpage.

How to contact us. Requests for information about our privacy notice can be made by writing to us at; BIGFRESHBINS Limited, 9 Abbey Square, Chester CH1 2HU.